Terms & Conditions

BookAeroFare.com is an independent travel agency operated by People Information, LLC, located at 2101 W San Juan Ave Suite 2, Phoenix, AZ 85015, USA. We are not an airline, airline subsidiary, airline call center, or official representative of any carrier. We act as an intermediary: display fares, take a booking request, and have a Book Aero Fare agent ticket the itinerary on our GDS.

We book travel as an independent intermediary on a wide range of domestic and international carriers. We are not affiliated with, endorsed by, or an official website of any airline. Any airline names, logos, or trademarks that appear on this website or on your ticket are the property of their respective owners.

Website fares are live quotes for display. Submitting a request does not create an airline ticket and does not charge your card. A Book Aero Fare agent tickets the itinerary on our GDS (Amadeus). We do not place a live order with the fare-display provider from this website.

All bookings are subject to availability and airline fare rules at the time of ticketing. Fares are not guaranteed until the airline ticket is issued. If the fare changes or is no longer available, we will notify you before charging.

We store a card token with our PCI-DSS processor (NMI). You are charged the quoted total only when the agent issues the ticket. Prices are in US Dollars (USD) and include base airfare, applicable taxes, government fees, fuel surcharges (YQ), and our $25 online agency service fee, which is shown in the breakdown before you confirm. Your statement will show BOOKAEROFARE or PEOPLE INFORMATION, LLC. We do not store your full card number or CVV.

For international bookings, additional government taxes, airport development fees, departure taxes, and passenger facility charges imposed by foreign governments are included in the quoted total.

See our Fulfillment Policy and Service Fees.

24-Hour Rule: U.S. DOT rules generally allow cancellation within 24 hours of purchase without an airline penalty when the unused ticket was bought at least 7 days before departure. If the airline’s fare rules allow that void, we return the amount you paid us, including the $25 agency service fee, to the original card. We confirm the fare qualifies before we cancel. This is not a refund promise on every ticket. If the ticket has not been issued, you have not been charged. See the Refund Policy.

Non-Refundable Fares: After the 24-hour window, non-refundable tickets (Basic Economy, standard Economy on most carriers) may be cancelled for a travel credit or eCredit from the airline, minus any applicable airline cancellation fee.

Refundable Fares: Fully refundable tickets can be cancelled at any time before departure for a full refund to the original payment method.

After the 24-hour window: Many standard fares can be cancelled for a travel credit rather than cash. Lowest fares are often non-refundable and non-changeable. A few carriers still issue transferable travel funds on most fares. Our agents confirm the rule on your ticket before any cancellation is processed.

International fare rules vary significantly by airline, route, cabin class, and fare bucket. In addition to the airline's published fare rules:

• ▸The DOT 24-hour cancellation rule applies to all international flights booked on or through US-based agencies.
• ▸For flights cancelled by the airline, EU261 or UK261 may entitle you to a full refund regardless of fare type.
• ▸International non-refundable tickets generally yield a future travel credit from the airline, not a cash refund.
• ▸International refundable fares (business class, first class, flex fares) are typically refundable to the original payment method.
• ▸Taxes and government-imposed fees on international tickets are generally refundable even on non-refundable fares.
• ▸If your ticket used airline miles or a credit, the airline’s award or credit rules control redeposit and fees. We do not operate frequent-flyer programs.

Our agents will verify your specific international fare rules and advise on the best course of action before any cancellation is processed.

Changes are subject to airline fare rules, availability, and any applicable change fees. Our agents will present all costs before processing. No change is made without your explicit approval.

Typical change rules: Many U.S. domestic standard fares no longer charge an airline change fee — you pay any fare difference. Lowest fares are usually non-changeable after the 24-hour window. International change fees and credits vary by carrier, cabin, and route. If the new flight costs more, you pay the difference. If it costs less, unused value is often a travel credit, not cash.

Airlines may modify schedules, cancel flights, or cause disruptions outside our control. Your rights in these situations:

US Domestic (DOT 2024 Refund Rule):

• ▸Automatic cash refund (to original payment) if the airline cancels your flight.
• ▸Automatic cash refund for 'significant changes': domestic delays of 3+ hours, international delays of 6+ hours, more connections than booked, different airports or class of service, or unacceptable connecting airport changes.
• ▸Airlines must process refunds within 7 business days (credit card) or 20 calendar days (other forms).

International (EU261 / UK261 / Montreal Convention):

• ▸Full refund or re-routing at the earliest opportunity if the airline cancels your flight.
• ▸EU261/UK261 compensation applies if flight was cancelled with less than 14 days notice and the airline cannot prove extraordinary circumstances.
• ▸Under the Montreal Convention, airlines are liable for damage caused by delay, subject to limits and available defenses.

We will actively assist you in claiming your rights and processing airline-initiated refunds and compensation.

Domestic (14 CFR Part 250): If you are involuntarily denied boarding on a domestic US flight due to oversales, you are entitled to compensation of:

• ▸200% of one-way fare (max $775) if alternative routing arrives 1–2 hours late
• ▸400% of one-way fare (max $1,550) if alternative routing arrives more than 2 hours late
• ▸Full refund of the unused ticket in addition to the above compensation

International (14 CFR Part 250 / EU261): Higher limits apply on international routes under US DOT rules. EU261 compensation applies to eligible EU-connected flights as described in Section 4.

You are solely responsible for ensuring you hold all required travel documents. BookAeroFare.com provides general guidance only and is not liable for denied boarding, denied entry, or any costs arising from insufficient documentation. Requirements include but are not limited to:

• ▸Valid passport — most countries require at least 6 months validity beyond your travel dates
• ▸Visa — check with the destination country's embassy or consulate; US citizens may need visas for many destinations
• ▸ESTA (Electronic System for Travel Authorization) — required for Visa Waiver Program countries visiting the US
• ▸eTA (Electronic Travel Authorization) — required for Canada (non-US citizens), Australia (ETA), New Zealand (NZeTA), and others
• ▸Transit visas — may be required even when just passing through certain countries
• ▸Vaccinations and health certificates — requirements vary by destination (e.g., Yellow Fever certificate for some African/South American countries)
• ▸Minors traveling alone or with one parent — many countries require notarized consent letters
• ▸REAL ID (domestic US) — a REAL ID-compliant driver’s license or another TSA-accepted ID is required for domestic US air travel at TSA checkpoints

Always verify current requirements at travel.state.gov (US passports & visas), timaticweb.com (IATA Timatic — the airline document database), and the destination country's official immigration website.

To the fullest extent permitted by applicable law, People Information, LLC shall not be liable for:

• ▸Flight delays, cancellations, or disruptions caused by airlines or third parties
• ▸Acts of God, extreme weather, strikes, air traffic control actions, terrorism, or other extraordinary circumstances
• ▸Errors or omissions in information provided by you (incorrect names, dates, passport numbers, etc.)
• ▸Failure to obtain required travel documents (visas, passports, ESTA, health certificates)
• ▸Indirect, incidental, punitive, or consequential damages of any kind
• ▸Our total liability, where applicable, is limited to the agency service fee paid to us for the specific booking in question — not the full ticket price paid to the airline

Nothing in these Terms limits or excludes our liability for fraud, gross negligence, or any liability that cannot be limited by applicable law.

These Terms are governed by the laws of the State of Arizona, United States, without regard to conflict-of-law principles, except where international aviation law (Montreal Convention, EU261, UK261) mandatorily applies to a specific claim arising from air carriage.

Arbitration: Disputes shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules in Maricopa County, Arizona. Arbitration is on an individual basis only.

Class Action Waiver: You waive any right to participate in a class action lawsuit or class-wide arbitration against us.

Exception: Nothing prevents either party from seeking urgent injunctive relief from a court of competent jurisdiction, or from filing claims in small claims court where eligible.