Terms & Conditions

BookAeroFare.com is an independent travel agency operated by PEOPLE INFORMATION LLC, located at 2101 W San Juan Ave Suite 2, Phoenix, Arizona 85015, USA. We are not an airline, airline subsidiary, or official representative of any carrier. We act as an intermediary connecting travelers with airlines and their inventory.

We book travel on, but are not affiliated with: Delta Air Lines, United Airlines, Alaska Airlines, Southwest Airlines, American Airlines, JetBlue Airways, Spirit Airlines, Frontier Airlines, Lufthansa, British Airways, Air France, KLM, Emirates, Qatar Airways, and other domestic and international carriers. All airline names, logos, and trademarks are the property of their respective owners.

All bookings are subject to availability and airline fare rules at the time of purchase. Fares are not guaranteed until full payment is received and the ticket is issued. Dynamic pricing means fares can change between quote and ticketing — we will notify you of any price change before proceeding.

All prices are quoted in US Dollars (USD) and include the base airfare, applicable taxes, government fees, fuel surcharges (YQ), and our agency service fee. Your statement will show BOOKAEROFARE or PEOPLE INFORMATION LLC. We use PCI-DSS-compliant payment processors and do not store your full card number.

For international bookings, additional government taxes, airport development fees, departure taxes, and passenger facility charges imposed by foreign governments are included in the quoted total price.

24-Hour Rule (DOT): You may cancel any booking within 24 hours of purchase for a full refund to your original payment method, provided the booking was made at least 7 days before departure. No cancellation fee applies within this window.

Non-Refundable Fares: After the 24-hour window, non-refundable tickets (Basic Economy, standard Economy on most carriers) may be cancelled for a travel credit or eCredit from the airline, minus any applicable airline cancellation fee.

Refundable Fares: Fully refundable tickets can be cancelled at any time before departure for a full refund to the original payment method.

Airline-Specific Domestic Cancellation Rules:

• ▸Delta: No cancel fees on most Main Cabin and above (excl. Basic Economy after 24 hrs). Basic Economy: no refund, may get eCredit minus fee on select routes.
• ▸United: No cancel fees on most Economy and above. Standard Economy cancellations generate a Future Flight Credit (FFC) at full value.
• ▸Alaska: No cancel fees on Main Cabin and above. Saver fares: no cancel/change after 24-hr window.
• ▸Southwest: Any fare can be cancelled any time before departure for full travel credit (Wanna Get Away / Plus). Anytime and Business Select: fully refundable to original payment.

International fare rules vary significantly by airline, route, cabin class, and fare bucket. In addition to the airline's published fare rules:

• ▸The DOT 24-hour cancellation rule applies to all international flights booked on or through US-based agencies.
• ▸For flights cancelled by the airline, EU261 or UK261 may entitle you to a full refund regardless of fare type.
• ▸International non-refundable tickets generally yield a future travel credit from the airline, not a cash refund.
• ▸International refundable fares (business class, first class, flex fares) are typically refundable to the original payment method.
• ▸Taxes and government-imposed fees on international tickets are generally refundable even on non-refundable fares.
• ▸Award ticket cancellations on international routes: miles are generally redeposited (redeposit fees may apply for non-elite members).

Our agents will verify your specific international fare rules and advise on the best course of action before any cancellation is processed.

Changes are subject to airline fare rules, availability, and any applicable change fees. Our agents will present all costs before processing. No change is made without your explicit approval.

Domestic Change Policies (Current):

• ▸Delta, United, Alaska, American: No change fees on most domestic fares (Basic Economy excluded). You pay only the fare difference if the new flight costs more.
• ▸Southwest: No change fees on any domestic fare. If the new flight is cheaper, the difference becomes a travel credit.
• ▸Basic Economy across all carriers: Generally non-changeable after the 24-hour window.

International Change Policies:

• ▸Delta: No change fees on most international fares originating in the US. Basic Economy may vary by region.
• ▸United: No change fees on international Economy and above (US originating). International Basic Economy has restrictions depending on destination region.
• ▸Alaska: No change fees on international routes (Mexico, Canada, Latin America) for Main Cabin and above.
• ▸International carriers (Lufthansa, BA, Air France, Emirates, etc.): Change fees and policies vary significantly by fare class and route. Contact us for specific fare rules.
• ▸For all international changes, fare differences apply if the new flight is more expensive. No cash refund for fare differences if new flight is cheaper on non-refundable fares.

Airlines may modify schedules, cancel flights, or cause disruptions outside our control. Your rights in these situations:

US Domestic (DOT 2024 Refund Rule):

• ▸Automatic cash refund (to original payment) if the airline cancels your flight.
• ▸Automatic cash refund for 'significant changes': domestic delays of 3+ hours, international delays of 6+ hours, more connections than booked, different airports or class of service, or unacceptable connecting airport changes.
• ▸Airlines must process refunds within 7 business days (credit card) or 20 calendar days (other forms).

International (EU261 / UK261 / Montreal Convention):

• ▸Full refund or re-routing at the earliest opportunity if the airline cancels your flight.
• ▸EU261/UK261 compensation applies if flight was cancelled with less than 14 days notice and the airline cannot prove extraordinary circumstances.
• ▸Under the Montreal Convention, airlines are liable for damage caused by delay, subject to limits and available defenses.

We will actively assist you in claiming your rights and processing airline-initiated refunds and compensation.

Domestic (14 CFR Part 250): If you are involuntarily denied boarding on a domestic US flight due to oversales, you are entitled to compensation of:

• ▸200% of one-way fare (max $775) if alternative routing arrives 1–2 hours late
• ▸400% of one-way fare (max $1,550) if alternative routing arrives more than 2 hours late
• ▸Full refund of the unused ticket in addition to the above compensation

International (14 CFR Part 250 / EU261): Higher limits apply on international routes under US DOT rules. EU261 compensation applies to eligible EU-connected flights as described in Section 4.

You are solely responsible for ensuring you hold all required travel documents. BookAeroFare.com provides general guidance only and is not liable for denied boarding, denied entry, or any costs arising from insufficient documentation. Requirements include but are not limited to:

• ▸Valid passport — most countries require at least 6 months validity beyond your travel dates
• ▸Visa — check with the destination country's embassy or consulate; US citizens may need visas for many destinations
• ▸ESTA (Electronic System for Travel Authorization) — required for Visa Waiver Program countries visiting the US
• ▸eTA (Electronic Travel Authorization) — required for Canada (non-US citizens), Australia (ETA), New Zealand (NZeTA), and others
• ▸Transit visas — may be required even when just passing through certain countries
• ▸Vaccinations and health certificates — requirements vary by destination (e.g., Yellow Fever certificate for some African/South American countries)
• ▸Minors traveling alone or with one parent — many countries require notarized consent letters
• ▸REAL ID (domestic US) — required for domestic US air travel from May 7, 2025 onward

Always verify current requirements at travel.state.gov (US passports & visas), timaticweb.com(IATA Timatic — the airline document database), and the destination country's official immigration website.

To the fullest extent permitted by applicable law, PEOPLE INFORMATION LLC shall not be liable for:

• ▸Flight delays, cancellations, or disruptions caused by airlines or third parties
• ▸Acts of God, extreme weather, strikes, air traffic control actions, terrorism, or other extraordinary circumstances
• ▸Errors or omissions in information provided by you (incorrect names, dates, passport numbers, etc.)
• ▸Failure to obtain required travel documents (visas, passports, ESTA, health certificates)
• ▸Indirect, incidental, punitive, or consequential damages of any kind
• ▸Our total liability, where applicable, is limited to the agency service fee paid to us for the specific booking in question — not the full ticket price paid to the airline

Nothing in these Terms limits or excludes our liability for fraud, gross negligence, or any liability that cannot be limited by applicable law.

These Terms are governed by the laws of the State of Arizona, United States, without regard to conflict-of-law principles, except where international aviation law (Montreal Convention, EU261, UK261) mandatorily applies to a specific claim arising from air carriage.

Arbitration: Disputes shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules in Maricopa County, Arizona. Arbitration is on an individual basis only.

Class Action Waiver: You waive any right to participate in a class action lawsuit or class-wide arbitration against us.

Exception: Nothing prevents either party from seeking urgent injunctive relief from a court of competent jurisdiction, or from filing claims in small claims court where eligible.