Fulfillment Policy

BookAeroFare.com is operated by People Information, LLC, an independent travel agency. We are not an airline. This policy explains how we process booking requests made on the website or by calling +1 (800) 903-1468. We do not sell travel to residents of California, Florida, Washington, Hawaii, or Iowa. See State licensing.

1. How a booking is fulfilled

Fares on the website are live quotes for display. Submitting a request does not create an airline ticket and does not charge your card. A Book Aero Fare agent tickets the itinerary on our GDS (Amadeus). We do not place a live order with the fare-display provider from this website.

1. You search and select a display fare.
2. You enter passenger details and payment information.
3. We store a card token with our payment processor (NMI). You are not charged at this step.
4. An agent issues the airline booking (PNR) and e-ticket on our GDS when the fare can be ticketed.
5. We charge the quoted total at issuance and email the airline PNR and ticket details.

If we cannot ticket the itinerary at the quoted price, we contact you before charging, or we cancel the request and remove the stored card. You are not charged for a ticket we did not issue.

2. Booking-request email

When you submit a request, you receive a Book Aero Fare confirmation of the request. That email is not an airline ticket, and you have not been charged. It typically includes:

• Itinerary details (flights, dates, times, airports)
• Passenger name(s) as they must appear on government-issued ID
• Your Book Aero Fare booking reference (the airline PNR is sent when the ticket is issued)
• The quoted total — base fare, taxes, and our $25 agency service fee
• How to reach Book Aero Fare

If you do not see that email within a few minutes, check spam or junk, then write support@bookaerofare.com.

3. Ticket delivery

Airline tickets are delivered electronically to the email on the request. We do not mail paper tickets. An agent issues the airline PNR and e-ticket typically within 2 hours of a workable request, and no later than 24 hours, unless we tell you a fare is unavailable or we need more information. You are charged when the ticket is issued. After issuance, you can usually retrieve the booking on the airline website using the airline PNR and last name.

For phone bookings, the agent confirms issuance and sends the same ticket email. Save that email for check-in.

4. Payment and charges

You are not charged when you submit a booking request. We store a card token and charge the quoted total only when an agent issues the airline ticket. Charges appear as BOOKAEROFARE or PEOPLE INFORMATION, LLC. Prices are in US Dollars (USD).

The quoted total includes base airfare, applicable taxes and government fees, and our $25 online agency service fee. All of those amounts are shown in the breakdown before you confirm. See Service Fees.

5. Service timeframes

6. Cancellations and refunds

Cancellation and refund eligibility follow the fare rules of the ticket and the airline's contract of carriage, plus applicable DOT rules. In general:

• If the ticket has not been issued, you have not been charged, so there is nothing to refund.
• If the airline’s 24-hour rule applies — unused ticket, bought at least 7 days before departure, cancelled within 24 hours — and the fare rules allow the void, we return the amount you paid us, including the $25 fee, to the original card. We confirm that before we cancel.
• Outside that window, the airline’s fare rules control. We do not override them. A refundable fare may return to the original card only after the airline approves it. A non-refundable fare is often a credit, or may have no cash refund.
• Phone help outside that window is $25–$50, quoted before we submit anything. You can also contact the airline with the airline PNR.
• When a refund is approved, posting time is set by the airline and your bank. We do not guarantee a posting date.

Changes and refunds: See the Refund Policy. Because we issued the ticket on our GDS, the most reliable way to change or refund it is to call us at +1 (800) 903-1468 or email support@bookaerofare.com. After ticketing you may also contact the airline with the airline PNR. Some airline-initiated schedule changes are handled by the carrier. If you change the booking only with the airline, tell us so our record stays accurate.

7. Flight changes

To change dates, times, or routing, contact us as soon as possible. Change fees and fare differences depend on ticket type and airline policy. Many standard U.S. domestic fares no longer carry an airline change fee; you still pay any fare difference. Lowest fares are often non-changeable after the 24-hour window.

Agents present options and costs before any additional charge. We do not change a ticket without your verbal or written approval.

8. Airline schedule changes and disruptions

Airlines may change schedules, cancel flights, or disrupt travel for reasons outside our control.

• We notify you of significant schedule changes once the airline informs us.
• If the airline cancels the flight, you are generally entitled to a refund or rebooking under DOT and/or the airline’s rules.
• We assist with rebooking, refund requests, and travel credits the airline offers.
• People Information, LLC is not the carrier and is not liable for delays, cancellations, or disruptions caused by the airline.

9. Customer responsibilities

• Passenger names must match the government-issued ID used for travel.
• Check dates, times, and airports when you receive the request email and again when you receive the ticket.
• Arrive at the airport with enough time for check-in and security.
• Obtain visas, passports, and other entry documents for the destination.
• Confirm baggage rules for your specific ticket before you pack.
• Contact us promptly if any detail looks wrong.

10. Contact

Support is available 24 hours a day, 7 days a week (Arizona time).

Related: Terms · Service Fees · Post-Ticketing Fees · Advertiser Disclosure · State licensing.